Returns & Exchanges

Customer service is of paramount importance to Wizzer & Whitehead. We hope that you will love your new goods from us but if you are not completely happy please return them within 14 days of receiving them for a full refund (please note we do not offer a refund for the original delivery costs incurred). Please fill out the ‘Returns & Exchange Form’ included in your package and ensure you return this with your purchase. All goods must be returned in an unused and saleable condition with any original tags or packaging intact.

Returns should be sent in the original parcel bag or carton, or other suitable packaging, and the customer is responsible for the cost of returning unwanted goods. Please send returns to Woodland Stables, Corse Lawn, Gloucestershire, GL19 4LU.

For returns made within 14 to 28 days we offer either an exchange or a credit note for future purchases.

We also operate in accordance with the EU Distance Selling Directive. If you are based in the EU, you are entitled to cancel your entire order at any time up until 7 days after you received your goods. The cancellation period expires 7 working days from the day after you received the goods. If you wish to cancel an order under these terms, you must give us written notice by post or email within this time frame.

HOW TO EXCHANGE

If you would like to exchange your goods please return them to us within 28 days of the receiving them. Fill out the ‘Returns & Exchange Form’ included in your package and ensure you return this with your purchase. All goods must be returned in an unused and saleable condition with any original tags or packaging intact.

Exchanges should be sent in the original parcel bag or carton, or other suitable packaging, and the customer is responsible for the cost of returning the original goods to us, though we will not charge you for the delivery cost to send out your new goods. Please send exchanges to Woodland Stables, Corse Lawn, Gloucestershire, GL19 4LU.

Your exchange goods will be sent out within one to three days of Wizzer & Whitehead receiving the original goods, provided that we have the alternative product available.